The Seattle Department of Neighborhoods Neighborhood Outreach Update (NPU) team members (Kerry Wade, Thomas Whittemore, and Sebhat Tenna) were awarded the Seattle Management Association’s  Innovation and Change Management Award for the civic outreach and engagement they led through the POL model. This promising model is known as the Planning Outreach Liaison model when applied to the NPU process and the Public Outreach Liaison model when applied to other projects, such as the Police Chief Search, Youth and Family Initiative, and the Family and Youth Levy. The team recruited culturally competent liaisons, and provided training and technical support to take the message to historically underrepresented communities and transfer their voices back to the City.